New
Delhi: Delhi Chief Minister Smt. Sheila Dikshit today stated that days of
impatient long wait at DJB Bill Payment counters would never be seen again as
Delhi Jal Board has adopted the new technology in respect of payment of
bills. This would go a long way in substantially enhancing consumer
satisfaction. There would be no mismatch and mistrust in all times to
come. With commissioning of DJB Online Bill Payment facility and e-kiosk
facility, DJB has provided around 512 virtual payment counters across Delhi at
the doorstep of the consumers. DJB’s Revenue Management System (RMS)
would provide effective, efficient and prompt metering, billing and collection
services to its around 20 lakh consumers apart from online bill generation and
payment of bills from hundreds of Centres. Its Online Payment facility is
available 24x7 which makes possible to deposit payment from any part of the
world. The number of footfall in DJB Zonal offices and collection Centres
would drastically come down. Smt. Dikshit also stated that the kind of
complaints which are received frequently would soon vanish. Smt. Dikshit
while appreciating the efforts of DJB in putting in place such a modern, convenient
and scientific system, stated that it reflects DJB’s concern for its
consumers. She exhorted Delhiites to understand value of water and avoid
waste of water in order to restrict their bills. By doing this, the
consumers would get an excellent opportunity to make payment for their actual
need and consumption. She expressed confidence that the new system would
soon become popular among consumers.
Smt. Dikshit inaugurated the Online bill payment portal and
E-Kiosk bill payment facility of Delhi Jal Board at the Delhi Secretariat
today. This is an important initiative taken by Delhi Jal Board as part
of its ongoing program through the Revenue Management System to facilitate the
process of bill payment by its customers. Customers can now pay their bills online
without having to visit DJB’s offices. A number of senior officials of the
Delhi Govt. and Delhi Jal Board were also present on this occasion.
Inaugurating the online payment facility, the Chief Minister
stated, “This is a major step taken by DJB to provide better services to the
people of Delhi. Plans are underway for providing payment of water bills
through mobile phone services”.
To avail online payment facility, consumers have to log onto the
DJB portal using the new K number recorded in the bill. On validation of
details the portal will display the particulars of the consumers and the bill
amount. Consumers can choose to pay from different payment options viz. Credit
Card, Debit Card or Net Banking. The online payment facility offers a choice of
Visa/ Master Card for payment. Through Net Banking, 51 leading public and
private sector banks have been empanelled for payment. After making the
payment, the consumer is immediately intimated of the success/failure of the
payment transaction and an electronic acknowledge of payment is displayed.
The consumer can also view his/her past bills, payment history,
past acknowledgment receipts and grievance redressal status under his/her login
ID. DJB has partnered with NSDL Database Management Limited (NDML) to provide
this online bill payment facility to its consumers.
To provide fast and accurate bill payment service, the Board has
also installed 37 E-Kiosks at various Delhi Jal Board Zonal Offices and
collection centers for collection of water bills through cash and cheque. The
E-Kiosk facility is available from 8am to 8pm on all seven days of the week.
During the total period of operation an assistant will be available at the
Kiosk. Hence any individual including those who are not literate, the
physically challenged, senior citizens and minors can pay at their convenience.
Apart from this, bills can also be paid at 353 branches of 6
banks and 91 Jeevan Centres, 32 existing DJB Zonal Offices (List available on
the DJB website atwww.delhijalboard.nic.in ). Any customer can pay at any
location as per his/her convenience, rather than at specific ZRO offices only.
Earlier in its landmark initiative, Delhi Jal Board has also
waived penalty on Domestic Water bills on full and final payment of outstanding
bills and provided two easy installment payment facilities to its consumers.
This waiver has been extended till 31st December 2012.
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